The starting point
Choose one recurring workflow with a clear owner.
Identify the inputs, the systems involved and the result the team needs. Include the exceptions people handle today.
Make organisational knowledge easier to use.
Start with a defined internal workflow: finding source information, preparing a document or organising a handover. Design access and human review into the work.
01
Map the service
Understand the current process with the people delivering it, including exceptions and approval steps.
02
Find the right sources
Connect authorised knowledge to the task, preserving the distinction between a source and an agent-generated draft.
03
Review before action
Keep accountable people in control of decisions, with deployment and data requirements agreed for the service.
The products behind the workflow
These examples describe workflows to scope with your team. Available integrations and actions depend on the agreed deployment.
Explore security and deployment ↗
Voice in the working day
Ask a question. Get the sources with it.
Speak naturally in your workspace or mobile app. The useful part is what happens next.
Explore connected knowledge ↗
Example workflow
Help me find the current procedure for this request and the person responsible for the next step.
Prepared next
Illustrative scenario. Actions depend on connected systems and the
permissions agreed for your deployment.
A response grounded in authorised sources, with uncertainty and the responsible role made visible.
Begin with the people delivering the service.
Interviews help explain the current workflow, its exceptions and the information each role needs. Review that picture with the team before selecting an internal pilot.
What to agree in the first workshop.
The pilot
Define what a useful result looks like.
Agree source access, review points and how to compare the pilot with the current process. Extend the workflow after the team has reviewed the evidence.