Capture the observation. Start the follow-up.
Voice, photos and location become a case the facilities team can work with.
From the building to the responsible team.
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01
Dictate the observation
Describe what you see, the building and the location. Include what needs attention.
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02
Attach the photos
Keep the evidence with the observation, not in a separate message thread.
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03
Log the case
Create a record with the context agents need to begin their work.
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04
Start the investigation
The facilities team gathers records, identifies the owner and prepares the next steps for review.
A note that starts the work.
The point is to log a useful case while you are still on site. An agent can then look for the relevant building records, organise the follow-up and return questions to the person who made the observation. Missing facts stay visible.