Before the call
“Summarise the account and the outstanding commitments.”
Bring together the relevant conversation, opportunity and tasks before speaking to the customer.
Give your agents the customer context and tools to prepare meetings, organise follow-up and move work forward. Work from your connected workspace, or step into the web and iOS app.
A person or authorised agent starts with a customer question or task.
Use the account, contact, opportunity and activity records behind the request.
Draft a follow-up, update a task or prepare meeting context within the allowed scope.
Store the agreed result in the CRM so the next conversation starts with context.
“Summarise the account and the outstanding commitments.”
Bring together the relevant conversation, opportunity and tasks before speaking to the customer.
“Log the agreed next steps and prepare my follow-up.”
Keep the activity with the customer record and prepare the tasks and message for review.
Actual AiAx CRM. Fictional AiAx United companies, conversations and opportunities.
Your customer records belong to the CRM, whichever interface you use. People work in the web and iOS apps. Connected agents work through the CRM’s tools, from AiAx Workspace or another compatible agent environment.
AiAx CRM exposes tools through an MCP integration. An authorised agent can use those tools within the scope granted for the task. Access is checked by the CRM when each request arrives.
Connect your environment and configure its access before use. The same customer context supports both the people using the apps and the agents working alongside them.
Review opportunities with stale activity, missing close dates and upcoming decisions. Keep the relevant customer context with the work.
See the people, email conversations, meetings and opportunities connected to a company. Open AiAx Workspace from the CRM when you want to work with your agents.
Bring pipeline, forecast and risk into an executive view. Keep currencies and source context clear.